Murray PHN

Introduction

Murray PHN has commissioned APMHA HealthCare Ltd. to deliver mental health services that align with the National Mental Health Reform. These services are available in the local government areas listed below and focus on a stepped, needs-based primary mental health care approach, also known as a Stepped Model of Care.

For further resources, please view the Murray PHN website.

Please Note: Our service brochure ‘Primary Mental Health Support Services‘ is currently under review and will be available by the end of November, 2019. Check back in with this page then for the electronic version or email admin@apmhahealthcare.com.au to find out more about our print versions.

Services Available

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1. Central Intake, Triage and Allocations

Central intake, triage and allocation of services is available when you call APMHA HealthCare on 1300 514 811. GPs are expected to contact this line while they are with the patient for the available services below.

For more information about this process, please scroll down to the ‘How do I refer?’ section.

2. Psychological Therapy Services (PTS)

PTS provides free short term face-to-face psychological services to eligible clients who have been identified as under-serviced and/or hard to reach.

This service targets;

Low need – mild presentations (high prevalent disorders): requiring brief psychological interventions up to 4 sessions. These can be provided face to face, phone or Skype and are delivered by Psychologists, Mental Health Social Workers, Mental Health Nurses and Mental Health Occupational Therapists.

Moderate need – severe & complex presentations (high prevalent disorders): requiring medium term psychological interventions up to 8 sessions. These can be provided face to face, phone or Skype and are delivered by Psychologists, Mental Health Social Workers, Mental Health Nurses and Mental Health Occupational Therapists.

PTS is a complementary program to Better Access (Medicare subsidised psychological services). The GP will need to assess whether Better Access or to PTS is more appropriate based on the clients circumstances. While these programs cannot be accessed at the same time,  approval can be requested to access a secondary referral pathway if all sessions from the first referral pathway have been utilised. 

3. Primary Mental Health Clinical Care Coordination (PMH-CCC):

PMH-CCC provides free therapeutic interventions and coordination of clinical services for eligible clients with severe and persistent mental illness.

This service targets;

Moderate episodic disorders (low prevalent disorders): requiring assertive support 15 sessions with a team approach. Delivered by Credentialed Mental Health Nurses and Clinical Care Coordinators.

Complex, enduring and severe (low prevalent disorders): requiring longer term assertive support of up to 30 sessions with a team approach over 12 months. Delivered by Credentialed Mental Health Nurses and Clinical Care Coordinators.

4. Residential Aged Care Service: Older Minds Mental Health Program:

The Older Minds Mental Health Program is a regional pilot that has commenced in Goulburn Valley and North East regions. APMHA HealthCare has been commissioned to provide Psychological Therapy Services (PTS) to support the mental health needs of people living in residential aged care facilities (RACFs). This service allows residents of registered RACFs to access mental health services available to those in the community. Delivered by Psychologists, Mental Health Social Workers, Mental Health Nurses and Mental Health Occupational Therapists.

Areas of service

Goulburn Valley Regions: Greater Shepparton, Strathbogie, Murrindindi and Mitchell Shires.

North East Regions: Albury/Wodonga, Alpine, Wangaratta, Benalla, Mansfield and Indigo Shires.

 

Eligibility

Patients who are considered low income, living in rural locations, CALD (new settlers), Aboriginal &/or Torres Strait, homeless or those at risk of homelessness are eligible to receive services.

APMHA HealthCare also delivers Children’s Mental Health Services in the Goulburn Valley Region. ​

How do I refer?

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Referral Pathway
Step One.

Complete the newly updated GP Mental Health Treatment Plan(GPMHTP).

Step Two.

Go to GP Templates to access these files for your general practice software (instructions are also accessible).

Step Three.

Phone the APMHA HealthCare’s Central Intake Line on 1300 514 811 whilst the patient is still with you. Once eligibility is confirmed, the following steps will be taken:

  • Information will be gathered to ascertain which program is most suitable for your patient.
  • We will let you know if there are any anticipated waiting times for your patient and provide recommendations/treatment options if waiting times apply.
  • We will give you a referral ID number which will need to be noted on the GP Mental Health Treatment Plan.
  • We establish our team approach with you.

Please Note: If the patient is not eligible, we will provide you with referral options that are best suited for your patient.

For the treating GP, this means that you can have:

  • Confidence that your patient is connected into the right service
  • Advice and ongoing support when it comes to accessible mental health pathways
  • Patient follow up and secondary consultation, if required
Step Four.

Fax the GPMHTP and consent form to the APMHA HealthCare Central Intake Line on 03 9376 0317

Murray PHN (GV & NE) GP referral process map

For out of hours referrals

  • A fully completed GPMHTP with consent signed can be faxed directly to the APMHA HealthCare on 03 9376 0317
  • Our Intake and Allocations Team will contact the patient directly to finalise eligibility, readiness for engagement in therapy and preferred mode of approach.
  • Information will then be faxed back to the referring GP outlining what has been finalised with the patient. ​The referring GP is able to contact APMHA HealthCare if they have any questions or concerns.

 

Further Information for General Practice staff

Please email APMHA HealthCare on education@apmhahealthcare.com.au if your practice is interested in further training or support regarding available mental health services in the Murray PHN region.