Central and Eastern Sydney PHN





Central and Eastern Sydney PHN has commissioned APMHA HealthCare Ltd. to deliver the Psychological Support Service. This service is available throughout the Central and Eastern Sydney PHN region and aligns with a stepped, needs-based primary health care approach, also known as a Stepped Mental Health Model of Care.

Services Available

**Admin note: this is a hidden field - do not remove**
1. Psychological Support Services (PSS)

PSS provides free short term face-to-face psychological services to populations who have been identified as underserviced and/or hard to reach.

This service targets people experiencing Mild to Moderate mental health concerns, who may benefit from short term treatment. Clients are provided with face to face support and are delivered by Psychologists, Mental Health Social Workers, Credentialed Mental Health Nurses and Mental Health Occupational Therapists.

Here you can also access a list of PSS registered mental health professionals available under PSS.

2. Provisional referral Pathways

Under the PSS program, clients are able to be referred through provisional pathways.

A provisional referral allows for the first 2 sessions to be approved for an assessment with a PSS registered mental health professional prior to development of a GP Mental Health Treatment Plan (GPMHTP).

For child referrals, 3 sessions are made available prior to the completion of a GPMHTP.

For this service to continue beyond the first 2(or 3) sessions, the patient must see their GP to get a referral and GPMHTP completed and sent to CESPHN’s Central Intake Team.

Please Note: Provisional referrals should be completed electronically via CESPHN’s Provisional Referral Form.

For support, please contact the CESPHN Central Intake and Triage Team on 1300 170 554.

Areas of Service

Patients who live, work, go to school, or see their GP in the Central and Eastern Sydney region. 



Patients who fit into one of the below under-serviced and/or hard to reach populations:

  • Children (0-12 years and under) with, or who are at risk of developing a mild to moderate, mental, emotional or behavioural disorder
  • Young people (12-25 years)
  • Women experiencing prenatal or postnatal depression
  • People who identify as Aboriginal and/or Torres Strait Islander
  • People from Culturally and Linguistically Diverse (CALD) backgrounds
  • People who have attempted, or who are at risk of suicide, or self-harm
  • Adults who are unable to access other available services, including Better Access
  • Adults who are, or are at risk of becoming homeless
  • People with severe mental illness who may benefit from short term focused psychological intervention as part of their overall care and people with Intellectual disability who may benefit from short term psychological intervention when co-occurring mental illness is diagnosed, may also be eligible for PSS.

PSS is a complementary program to Better Access (Medicare subsidised psychological services). The GP will need to assess whether Better Access or to PSS is more appropriate based on the clients circumstances. While these programs cannot be accessed at the same time,  approval can be requested to access a secondary referral pathway if all sessions from the first referral pathway have been utilised.

How do I refer?

**Admin note: this is a hidden field - do not remove**
Referral Pathway
Step One.

The Referral and GP Mental Health Treatment Plan (including K10+) are to be completed with the patient and faxed to CESPHN’s Central Intake Team on 1300 112 489.

GPs/ Provisional Referrers can contact CESPHN’s Central Intake Team on 1300 170 554 or mentalhealth@cesphn.com.au

Step Two.

Referrals are triaged and allocated to APMHA HealthCare. APMHA HealthCare then aligns an appropriate PSS registered mental health professional to the patient. The mental health professional will then contact the patient for an appointment.

Step Three.

The GP is then contacted by the mental health professional to confirm that services have commenced or to discuss any barriers to treatment that have occurred.

Please Note: Should a referral be declined, the referring GP will receive communication from CESPHN’s Central Intake Team with a reason as to why the referral is not appropriate for PSS or to clarify any gaps in patient information.