For now and beyond the bushfires: Community support and resources
The current bushfires are far from over and as the fires continue to travel across the country, the demand for resources and support continues to increase. We also acknowledge that these fires may impact or re-trigger residents affected by bushfires from previous years. On this page you will find:
- Links to relevant bushfire updates and information including state based bushfire relief programs
- Resources to help you support yourself, family, friends and community
- A breakdown of our services, what you can access and how
- Online and Phone support services available
Where to go & Who can help?
Call our Bushfire Counselling Service on
1300 514 811
between 9am-6pm Mon-Fri
to access free counselling services and advice on options.
For all states adversely affected by the bushfires:
- DisasterAssist is being used as a temporary website for the current bushfire disaster as well as for disaster recovery payments. Here you can find an interactive map of Australia with information about what the Government is doing to help individuals, communities, businesses and local governments to recover.
- The Department of Human Services also has comprehensive information and support for all states and regions adversely affected by the bushfires.
To access practical or financial assistance in New south Wales and Victoria, please review the information below:
If you are in New South Wales, you can access the
Bushfire Customer Care Service
on 13 77 88
between 8:30am – 4:30pm Mon-Fri
If you are in Victoria, you can access the
Bushfire Case Support Program
on 1800 560 760
between 8am-6pm Mon-Fri
9am – 5pm Sat & Sun
to access practical support around:
If you need urgent support, please speak to your GP, your local health professional, or call lifeline 24/7 on 13 11 14.
For Mental Health Crisis, please call 1300 881 104.
Other services you can contact for counselling support included:
- Parentline 13 22 89
- Kids Helpline 1800 55 1800
- NURSE-ON-CALL 1300 60 60 24 – for expert health information and advice 24/7
- Australian Psychological Society Referral Service 1800 333 497
Other Medicare rebateable options:
From 17th January 2020, additional mental health services, including telehealth services are now available to people adversely affected by the 2019-2020 bushfires. This means that new Medicare rebates can be accessed for mental health support under eligible private psychologists, Social Workers, and Occupational Therapists.
Region Specific Information and Updates
For both New South Wales and Victoria there are a number of government sites that can keep you up to date with relevant information about bushfire affected regions. It is important to note that these apps, and websites listed below only reflect the state they are servicing. If you have or are planning to cross from one state to the other, please ensure you review information and apps from both states for a accurate information.
Fires Near Me contains relevant information about the bush fires in New South Wales. This website includes an active map of all bushfire warnings and incidents, and further information about travelling during fires, bushfire survival plans and the Neighbourhood Safer Places. Alternatively, this information can also be assessed on the Bushfire Information Line 1800 679 737.
The Vic Emergency website contains relevant information about the bushfires in Victoria. This website includes an active map of all bushfire warnings, incidents and road closures, details for community meetings and Relief Centres, and further information about finance assistance, staying safe and personal well-being. Alternatively, this information can also be accessed on 1800 226 226.
NEWS & MEDIA RELEASES
- Jan 2020 – Support for bushfire affected school students and families in Victoria
- 12th Jan 2020 – Aus Goovt Mental Health Response to Bushfire Trauma
- 7th Jan 2020 → NAB Announces Disaster Reflief Fund
- 7th Jan 2020 → Upper Murray region update – Towong Shire
- 7th Jan 2020 → Disaster Recovery Payment – Aus Govt Update
- 6th Jan 2020 →APMHA HealthCare’s Bushfire Update (PDF Version)
- 3rd Jan 2020 →Health concerns: Vic bushfires
Looking to support your family, friends or community?
APMHA Healthcare have a number of resources to help you support yourself and the ones you love during the current bushfire crisis.
These resources can be downloaded below electronically or you can contact us to request a package of these resources to be posted to you.
Surviving Traumatic Grief Vol. 1
Helpful links and Services
- Now and beyond the bushfires Flyer: Where to go and who can help
- Black Dog Institute: Bushfire Support
- VicRoads: VicTraffic
- Register.Find.Reunite – Red Cross
- MurrayPHN Bushfire information & support
- BeyondBlue: Looking after yourself after a disaster
- The Australian Childhood Trauma Group
- Emerging Minds Community Trauma Toolkit
- ReachOut Tips
- Australian Centre for Grief and Bereavement
Trauma Support for families
- Better Health Channel: Trauma and Teenagers (Tips for Parents)
- DHHS: Trauma and children(Tips for parents)
- DHHS: Trauma and primary school age children
- DHHS: Trauma and children – newborns to two years
- DHHS: Trauma and children – two to five years old
- DHHS: Trauma and families
- DHHS: Trauma – helping family or friends
- DHHS: Trauma – reaction and recovery
- Talking to your kids about out-of-control fires 2020
- ACGB: Bushfire Services Booklet Please note: Relevant content but created for 09 fires
After a Fire: Community information
- BeyondBlue: Looking after yourself after a disaster
- After a Fire: Private drinking water and water tank safety
- After a Fire: Your personal protective kit
- After a Fire: Returning home safely
- Power Outages: Using alternative fuel and electricity generation safely
- Power Outages: Food safety after a power failure
- Face Masks – Questions and answers
Surviving Traumatic Grief Vol. 2
This activity is supported by funding from Murray PHN through the Australian Government’s PHN Program.