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Privacy and your rights

APMHA is committed to providing you with the highest level of service and confidentiality, and this includes protecting your privacy.

APMHA is bound by the Privacy Act 1988 (Cth), which regulates the handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information.

All information collected about you is confidential (unless it is in the public domain or as otherwise required at law) and will be stored securely. At any time, you may request to see information held about you. You also may withdraw from the program at any given time and this will not affect your treatment in any way.

Your rights

We’ve outlined your rights below so you know what to expect when working with us, including your privacy, access to information, and involvement in your care.

icon Access

  • You have a right to access health care & ask questions about your health care.
  • You can ask to see information and ask to change information if it is wrong.
  • APMHA may only refuse a request to access your information under specific circumstances and will provide any reasons in writing.

icon Safety

  • You have a right to safe, high-quality care and the right to change services should you feel unsafe at any point.

icon Respect

  • You have a right to treated with dignity and respect.
  • This includes respect for your culture, age, gender, religious / spiritual beliefs, sexual orientation, disability, self-determination, experiences, values and beliefs.

icon Communication

  • You have a right to be informed about services, options and costs in a clear and open way.
  • This includes clear information around external service providers to enable you to
  • make the most appropriate service selection.
  • When necessary, we can help you find an interpreter.

icon Participation

  • You have a right to be included in decisions about your care and take the timeyou need when selecting services and supports.
  • You also have the right to opted out of selected services at any time.

icon Support

  • You have the right to have someone to give you support in most circumstances.

icon Complaints

  • It is okay to complain. Your complaints lead to better services.

icon Privacy

  • You have a right to privacy and confidentiality of your personal information.

icon Comment

You have a right to comment on your care and to have your concerns addressed. With your consent, your family, carers and/or Correspondence Nominees have the right to:

  • Be treated with dignity and respect at all times
  • Be recognised, respected and supported as partners in your care
  • Be involved in providing information to the provider that can help your care and recovery
  • Receive information about your condition, its likely causes, service options and outcomes
  • Have their rights explained and receive a copy of this charter
  • Be supported in their caring role.

Do you need more help?

Helpful resources

Explore a range of helpful resources and support services designed to assist you, your family, or those you care for on their mental health journey.

Find out more

Client feedback

We values your feedback and uses it to improve our services. You can share your experiences through surveys or speak to one of our trusted teams.

Find out more

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APMHA acknowledge the traditional owners and custodians of all the lands on which we as APMHA work and acknowledge all elders past, present and emerging. We acknowledge that First Nations sovereignty was never ceded and this continent always was and always will be First Nations land. We deeply acknowledge and value the strength, resilience, and insight of our clients and staff with lived and living experience. Their unique perspectives are integral to shaping our approach and ensuring that our services remain compassionate, effective, and truly supportive of those we serve.

Get in touch

APMHA Healthcare Ltd. 3A Nixon Street Shepparton 3631
Call us: 1300 514 811 | Fax: 03 9376 0317

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APMHA HealthCare Ltd is Accredited under the following standards: AS/NZS ISO-9001-2016, National Standards for Mental Health Services – 2010 and is a NDIS Registered Provider under the National Disability Insurance Scheme.

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