Accessibility
Accessibility
Your feedback continues to enhance our services and ensures we deliver a positive consumer experience throughout your wellbeing journey.
PSS Program
North East Region
Goulburn Valley Region
We also have a range of feedback forms in different languages. See below to find a form that works best for you, a family member, or a person you’re caring for.
This short survey allows clients to share their experiences, including how supported and understood they felt during their sessions. Responses will help inform individual care as well as broader service improvements through the Consumer and Carer Voices Committee (CCVC).
If you wish to make a complaint or feel we have not respected your privacy or rights, please let us know.
You or your supporter/s can provide feedback or a complaint by:
If you want to be contacted further about any feedback you have provided, we will send you an acknowledgement within 24-48 hours and let you know what is happening in response within 3 business days (depending on the nature of your feedback).
You can also make a complaint via the Health Complaints Commissioner:
We've listed some helpful resources and support services that can assist you, a family member or a person you're caring for in their mental health journey.
APMHA is committed to providing you with the highest level of service and confidentiality, and this includes protecting your privacy.
Consumers and carers menu
APMHA acknowledge the traditional owners and custodians of all the lands on which we as APMHA work and acknowledge all elders past, present and emerging. We acknowledge that First Nations sovereignty was never ceded and this continent always was and always will be First Nations land. We deeply acknowledge and value the strength, resilience, and insight of our clients and staff with lived and living experience. Their unique perspectives are integral to shaping our approach and ensuring that our services remain compassionate, effective, and truly supportive of those we serve.
APMHA Healthcare Ltd. 3A Nixon Street Shepparton 3631
Call us: 1300 514 811 | Fax: 03 9376 0317
APMHA HealthCare Ltd is Accredited under the following standards: AS/NZS ISO-9001-2016, National Standards for Mental Health Services – 2010 and is a NDIS Registered Provider under the National Disability Insurance Scheme.
